When you partner with WTD, you gain more than a supplier — you gain a true collaborator. With years of industry experience, we help guide our customers in developing products that best meet their needs. Our team of expert engineers supports every phase of product development, continuously reviewing each project to identify opportunities for improvement and strategic advantage.
Quality of the Product and Components
With years of experience, WTD is committed to using only the highest-quality components in our products. We understand that substandard parts can lead to unexpected long-term hidden costs for our customers.
While premium components may come at a higher upfront cost, our customers consistently find that the long-term savings far outweigh the initial investment. This is reflected in reduced warranty claims, enhanced quality assurance, lower failure rates, and higher customer satisfaction.
The Development Process
We have refined our development process from initial discovery to mass production. Each proposal—whether for new or modified ODM opportunities—is carefully crafted to meet specific customer needs. Our robust development approach allows us to anticipate and address unforeseen challenges early in the project lifecycle.
Rather than managing multiple suppliers for hardware, software, device management, and application development, our integrated in-house team handles it all. This streamlined approach ensures faster delivery, greater accuracy, and seamless compatibility.
Warranty and Support
We have a standard 1-year warranty on the products we manufacture. Repairs are performed at one of our facilities in the US or in China depending on the origination of the RMA.
We provide high-end EMS services, allowing us to include extended warranty services or out-of-warranty repair services to our customers. The longer the warranty period is, the more repair components will need to be kept on hand. This can be a costly task when done internally. Utilizing our years of experience allows us to offer these services with efficiency.
Lifecycle Management
Creating a product for a long-term solution requires some sort of lifecycle management. On a long enough timeline, components used in the original product and new technology will make it infeasible to continue to produce the same product without updates.
WTD helps maintain the product life cycle for long-term customers. Monitoring new technologies, manufacturing methods, and supply chain issues helps forecast what needs to be done in the future to keep the product line available. Utilizing WTD expertise in this area prevents unforeseen stoppages in production.
Testing and Certification
Customers that want to offer their product through retail channels or in certain markets may need to test and certify the product for energy, environmental, and safety issues. WTD able to provide this service throughout the manufacturing process. Our experience allows us to develop products that meet these needs preventing costly changes in designs. Our testing facility is equipped with the tools necessary to verify regulatory compliance.
